Privacy Policy
1. Overview
Neurons.work respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when using our Platform.
2. Information We Collect
Account Information
- Email address and account identifiers
- Basic profile information you choose to provide
- Authentication information from supported sign-in providers
Purchase and Wallet Information
- Credit purchases, transaction identifiers, and wallet balances
- Billing or payment records made available to us by our payment and merchant-of-record providers
Product Usage Information
- Features used, pages visited, and product interactions
- Activity needed to deliver the product, track usage, and support your account
- Device, browser, and technical log information
Support and Waitlist Information
- Messages you send us through support or contact channels
- Email addresses submitted to join a waitlist or receive updates
3. How We Use Information
We use information to:
- Provide and operate the Platform
- Authenticate users and secure accounts
- Process and record credit transactions
- Support users and respond to inquiries
- Improve product quality, reliability, and safety
- Comply with legal obligations and enforce our terms
4. How Information Is Shared
We do not sell your personal data. We may share information with:
- Infrastructure and software providers that help us operate the Platform, including hosting, databases, security, and similar operational services
- Authentication providers that support account sign-in
- Lemon Squeezy, our payment processor and merchant of record. When you make a credit purchase, Lemon Squeezy receives your name, email, billing address, and payment details to process the transaction, issue a receipt, and handle applicable taxes or disputes. Neurons receives a confirmation of the purchase but not full payment details.
- Service providers that help us with support, security, hosting, and analytics
- Authorities or counterparties when required by law or to protect rights, safety, and the Platform
5. Cookies and Similar Technologies
We may use essential cookies or local storage for authentication, security, product preferences, and basic Platform operation. We do not claim to avoid all analytics or operational telemetry if those tools are needed to run the business.
6. Data Retention
We retain information for as long as reasonably necessary to operate the Platform, maintain records of purchases and credit balances, comply with law, resolve disputes, and enforce agreements.
7. Security
We use reasonable technical and organizational safeguards appropriate to the nature of the information we handle. No system can be guaranteed perfectly secure.
8. Your Choices
Depending on your location and the nature of your account, you may have the ability to:
- Access or update certain account information
- Request deletion of your account, subject to legal and operational retention needs
- Ask questions about stored data or transaction history
- Opt out of non-essential product or marketing emails when offered
9. Children
The Platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this policy periodically. If changes are material, we may provide additional notice through the Platform or by email.
11. Contact
Questions about this Privacy Policy, or requests about data stored in your account, can be sent to support@neurons.work.