Contact
One inbox handles questions, billing, and support for the Neurons platform.
The primary way to reach Neurons. Use this address for account questions, billing, refund requests, and general feedback.
Billing
Neurons credit purchases are processed by Lemon Squeezy as merchant of record. Receipts, VAT/sales tax handling, and chargeback processing all run through Lemon Squeezy.
Who you're reaching
Neurons.work is operated by a single person — an independent developer with a background in chemistry, education, and software engineering. Every message sent to support@neurons.work is read and answered directly, not routed through a generic ticket queue.
Typical reasons to email:
- Questions about how Neurons credits work or which apps they cover
- Billing issues, receipts, or refund questions (credits themselves are non-refundable once purchased — see the Pricing page for detail)
- Account access or sign-in problems
- Product feedback, bug reports, or feature requests
For platform policies, see the current Terms of Service and Privacy Policy.